Payment has been processed from my credit card and I have not yet received my wine.

1. Some times delays in delivery occur for one reason or another. As we employ an outside delivery service, this may be out of Rimfire's immediate control. Most often delays occur at peak holiday / festive times.

The following may also be possible:
2. Perhaps you were not at home when Australia Post attempted delivery of your wine. If this was the case, a notification card should have been left for you in your mail box to advise you that delivery as been attempted and that your wine is waiting for your collection at your local Australia Post provider.
Please check with your local Australia Post provider.

If your wine is not being held at this location for you, please contact Rimfire and we will arrange for Australia Post to conduct a search for your wine delivery through their parcel tracking system. This may take several days.

3. If Rimfire receives notification from Australia Post that your wine delivery has been damaged we will attempt to contact you to advise that there has been a delay

Rimfire will arrange for the damaged wine to be returned to the Winery and your order will be replaced immediately.

4. Have you moved? Occasionally Members forget to notify Rimfire that they have moved house or changed their Wine Club delivery address. Please try to keep Rimfire up to date with such changes so that we do not send your wine delivery to an old address.